Support
Numberline Support
Numberline is designed to reduce repetitive ACD workflow tasks, but setup, data, Excel, alerts, and local machine behavior can vary. Use this page to prepare useful information before contacting support.
Before Contacting Support
- Restart Numberline and try the workflow again.
- Confirm your data file, Excel tracker, and watchlist settings are correct.
- Check whether the issue is symbol-specific or affects the entire app.
- Capture screenshots of the issue when possible.
- Generate the diagnostic ZIP or support summary if available.
What to Include
When contacting support, include:
- Your Numberline version.
- Your operating system.
- A short description of what you expected to happen.
- A short description of what actually happened.
- Whether the issue involves Excel import/export, market data, alerts, charts, history, or setup.
- Relevant screenshots or the diagnostic ZIP if available.
Common Support Areas
Excel Tracker Issues
Include the tracker workflow step, whether import/export was involved, and whether the issue affects one symbol or many symbols.
Watchlist or Symbol Issues
Include the symbol, asset type, and what data appears incorrect or missing.
Alerts
Include Telegram setup status, alert type, and whether other alerts are working.
Diagnostics
If Numberline creates a support ZIP or summary, include it with your message when possible.
Contact
Email support requests to Dave@builtbytrading.com.
Contact Support